GOOD TO KNOW
Here you will find important information about our terms of purchase, everything from shipping and delivery to VAT and return policy. We want you to feel safe when shopping with us, so don't hesitate to contact us if you have any questions. Are you not satisfied with a product? We will be happy to help you resolve it in the best way possible.
PRICES
Each photo of an item contains information about the product and price, including VAT.
TERMS OF PURCHASE
You must be 18 years old to shop at Din Pärlshop. When you have decided what you want, you will receive your order confirmation. Check carefully that everything is correct! When you have chosen a payment method and made your payment, you will receive your receipt for the payment.
PAYMENT
Swish number 1236034342
Postal giro number 751693-3
Bank transfer 5327-9485
And of course Shopify payments.
https://www.konsumentverket.se/omrade/betalning/
SHIPPING
I believe that all goods should bear their own costs. Therefore, free shipping is not available for a certain minimum purchase amount. However, there will be free shipping for all orders a few times a year. If you have signed up to become a member, you will be notified of this a little earlier than I post the offer on the shop. The shipping is calculated at checkout. All shipping is trackable for your safety. Letters that are too large to go in the mailbox will be notified to pick up at your agent. Letters are estimated to be delivered in 1 - 2 days. Packages are estimated to be delivered in 1 day.
DELIVERY
Of course we understand that you wanted the items yesterday, but we can only trust that Postnord will do what they have to do and deliver as soon as their routines allow. If you order after 5 pm one day, your order will be sent the next day. If you have not received your delivery within 4 days, please contact us and we will follow up. Remember to write your name as it appears on the ID document you use to collect the goods.
RIGHT OF WITHDRAWAL
You have a right of withdrawal of 14 days. This period begins on the day you received your order. You notify us by email what you want to send back of your order, before you leave the package for transport to us. Be sure to write that the right of withdrawal applies in your email to us. You as the buyer are responsible for the shipping in the event of a return. We do not issue cash on delivery. Cut leather and chains cannot be returned. You may of course examine the item to see if it is in the condition you expected. It must be in the same condition when you send it back as when you received it. This also includes the packaging that the individual item was packaged in. You may not tamper with the item. If you damage or use the item, there is no right of withdrawal. If the item has a smell of, for example, perfume or something else, you cannot withdraw your right of withdrawal, it is considered as if you have used the item. If we inform you that the goods have not arrived, you can contact PostNord or the Swedish Post & Telecom Agency to request this. Please take a photo before sending to check that everything has been done correctly. If you exercise your right of withdrawal, we will refund what you paid for the goods as soon as possible or at the latest within 3 days from the day we received the returned goods from you. We will not refund any shipping costs. NOTE! It may take a few days for the bank to make the refund. https://www.konsumentverket.se/konsumentratt-process/angerratt/
GUARANTEE
There are no guarantees on any of the products in our range. There is nothing on a pearl or other part of the range that can generate a guarantee. They are considered to be functional when delivered from us. If you believe that an item is damaged, you can make a complaint. Of course, we check the quality of everything when it is delivered to us so that it meets the quality we want and have ordered. https://www.konsumentverket.se/konsumentratt/garanti/
COMPLAINT
If you want to complain about a product, please notify us by email and send one or more photos of the product so that we can see what has happened to the product. Complain within 7 days. Depending on what we can see has happened, we will send you a new product or refund the amount you paid for the product. https://www.konsumentverket.se/konsumentratt-process/reklamera-vara/
DAMAGED DELIVERY
If your letter or package is damaged when you receive it from your agent, you must file a complaint when you receive it. Remember to check the inside to make sure everything you ordered is included. It is Postnord's responsibility to ship your letter or package without anything being damaged. Go through and see if anything is missing from your order or if anything is damaged and what you paid for it.
DEFECTIVE OR DAMAGED GOODS
We appreciate it if you check your goods when you have collected them. If any goods are faulty or broken, please contact us as soon as possible and we will resolve this in the best possible way. It will make things easier if you send one or more pictures so we can see what is wrong. Single beads such as seed beads in a tube or bag will not be replaced. We will send a replacement item if we have it in stock, otherwise you will receive another item or your payment for the item back. If you are going to return an item, remember to pack it properly so that the item or the packaging cannot be damaged.
UNCOLLECTED GOODS
Uncollected goods do not count as a return or a cancelled purchase or complaint. You must first collect the package, then you can send it back. If you enter an error in the name or address, we will not be responsible for a lost package. Packages or letters that are delayed in Postnord's handling are not a reason to have your order cancelled. We will charge you 250:- if you do not collect your package to cover shipping and handling costs.
IF AN ITEM IS OUT OF STOCK
An item may be out of stock but we may not have had time to remove it from the shop. If it remains, it does not mean that we will restock it or that you can order it.
SERIOUS COMPANY
This is a serious shop selling materials to beaders and other interested parties. You are welcome to publish a finished piece of jewelry you have made from materials you have purchased from Din Pärlshop. Send an email with a photo and we will do the rest! On Inspiration smyckestilverkning on Facebook you can also publish jewelry you have made. We firmly oppose spam and irrelevant links. These will be deleted. https://www.konsumentverket.se/konsumentratt/ar-foretaget-seriost/
FORCE MAJEURE
We reserve the right to all kinds of extraordinary and difficult to foresee, unexpected or unpredictable events, wars, riots, fires, natural disasters, explosions, strikes or changes in the law, such as decisions by authorities, etc. Force majeure may also apply in the event of illness. It may also apply to Postnord's deliveries if these are, for example, postponed. It may then be impossible for us to complete an order and delivery due to the event in question. We are the ones who must prove Force majeure.
NICKEL, LEAD AND CADMIUM
The EU has a directive on nickel, lead and cadmium. Nickel can be tested yourself, but for lead and cadmium you have to rely on the manufacturer's and/or supplier's statement that they are free of these metals. I only buy metals that are guaranteed not to contain nickel, lead and cadmium. It is more correct to say nickel-safe than nickel-free as almost all metals contain nickel. The EU regulations only apply to jewelry that comes into contact with your skin. Precious metals are considered completely nickel-safe. Things that are not covered by the regulations are, for example, key rings, mobile phone jewelry and jewelry that hangs on, for example, your bag. The ban applies to jewelry and jewelry parts that are placed on the market for the first time on or after October 9, 2013. The ban does not apply to jewelry and jewelry parts that were manufactured before December 10, 1961. There are low levels of nickel in precious stones, semi-precious stones, crystal glass and enamel and these are not included in the ban. https://www.kemi.se/rad-till-privatpersoner/kemikalier-i-material/metaller
OTHER
Please note that the color of the images may vary due to your computer's resolution. The hue of the color may differ between different browsers and also if you view the color indoors or outdoors. All images are protected by copyright. However, if you ask and state the purpose for which you want to use the image, we may approve your use of it.
VAT
All prices include Swedish VAT. VAT reg. no. is 5404084329
CARE ADVICE
Do not store jewelry, beads or jewelry parts in the bathroom or other humid environment. Be careful with different types of creams and perfumes. Remove your jewelry when bathing, showering or washing your hands. Do not exercise with jewelry on. Do not store your jewelry accessories where children under 3 years of age can get at them. It is best if you store in a closed bag, either a bead bag or zip bag.
SERVICE AND CONTACT
We will always give you the best service possible. If you have any comments on our service to you, anything you would like to tell us or if you have any questions, we would be happy to hear from you via the contact form.
SATISFIED
If you are satisfied, please let your friends know and share the page!
DISSATISFIED
Are you dissatisfied? Let us know by email and we will do everything we can to correct the problem.
COOKIES
Cookies are used to ensure that your information is saved correctly. https://pts.se/internet-och-telefoni/kakor-cookies/
GDPR and GPSR
More about GDPR here https://www.imy.se/verksamt/dataskydd/ GDPR . GPSR is the newest law that applies within the EU. So far it does not apply to small companies or jewelry details. As it applies to us, we will add information. https://www.konsumentverket.se/produktsakerhet-foretag/fragor-och-svar-om-gpsr/